jelebet Privacy Policy

1.Introduction and Scope

1.1 jelebet is committed to protecting the privacy and personal data of every player, visitor, and individual who interacts with the jelebet Platform. This commitment is grounded in the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the privacy-related requirements imposed by the Philippine Amusement and Gaming Corporation ("PAGCOR") as conditions of jelebet's operating licence.

1.2 This Policy applies to all personal data collected and processed by jelebet in connection with the operation of jelebet.vip, including data collected during account registration, payment processing, gameplay, customer support interactions, and use of the Platform's responsible gaming tools.

1.3 This Policy does not apply to third-party websites, payment processors, or service providers that may be linked to or integrated with the jelebet Platform. jelebet is not responsible for the privacy practices of third-party service providers. Players are encouraged to review the privacy policies of any third parties whose services they use in connection with jelebet.

2.Data Controller Identity

2.1 For the purposes of the Philippine Data Privacy Act, jelebet is the Personal Information Controller ("PIC") in respect of all personal data collected and processed through the jelebet Platform. jelebet operates under PAGCOR licensing and is subject to Philippine gaming regulatory oversight.

2.2 jelebet has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data privacy law. The DPO may be contacted via the details in Section 16 of this Policy.

3.Personal Data We Collect

jelebet collects the following categories of personal data:

3.2 jelebet does not intentionally collect sensitive personal information beyond what is necessary for identity verification and PAGCOR compliance. Where sensitive personal information (as defined under the DPA) is collected — such as government ID numbers — it is handled with heightened security and access controls.

4.How We Collect Your Personal Data

jelebet collects personal data through the following means:

• Direct collection: Data you provide during account registration, identity verification, payment setup, customer support interactions, or when using jelebet responsible gaming tools.
• Automated collection: Technical data collected automatically when you access the jelebet Platform, including IP addresses, browser data, and session activity logs collected via server logs and cookies.
• Third-party collection: Data received from payment service providers (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with processing deposits and withdrawals, and from identity verification services used to conduct KYC checks.
• PAGCOR reporting: jelebet may receive player-related information from PAGCOR or other licensed operators in connection with shared responsible gaming databases, self-exclusion registries, or regulatory investigations.

5.Purposes of Processing

jelebet processes your personal data for the following specific, lawful purposes:

• Account creation and management: To register, authenticate, and maintain your jelebet account, including login verification and Two-Factor Authentication.
• Identity verification (KYC): To verify your identity and age in compliance with PAGCOR requirements and the Philippine Anti-Money Laundering Act (AMLA).
• Payment processing: To facilitate deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain transaction records as required by law.
• Gameplay and platform operation: To deliver the jelebet gaming services, maintain game integrity, resolve disputes, and record bet history for regulatory and audit purposes.
• Regulatory compliance: To fulfil jelebet's obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct as defined in the jelebet Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, administer responsible gaming tools, and, where required by PAGCOR, share self-exclusion data with relevant registries.
• Customer support: To respond to your inquiries, resolve account issues, and maintain records of support interactions.
• Marketing communications: To send promotional offers and platform updates to Players who have opted in to receive such communications. Players may opt out at any time.
• Platform improvement: To analyse usage patterns in aggregate, anonymised form to improve the jelebet Platform's performance, features, and user experience.

6.Legal Bases for Processing

Under the Philippine Data Privacy Act, jelebet processes personal data on the following legal bases:

• Contractual necessity: Processing is necessary to fulfil jelebet's obligations to you under the jelebet Terms & Conditions, including account management, gameplay delivery, and payment processing.
• Legal obligation: Processing is required to comply with PAGCOR licensing conditions, AMLA reporting requirements, NPC regulations, and other applicable Philippine laws.
• Legitimate interest: Processing is necessary for jelebet's legitimate interests in fraud prevention, security monitoring, and responsible gaming oversight, provided such interests are not overridden by your fundamental rights.
• Consent: For marketing communications and non-mandatory data collection activities, jelebet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Disclosure to Third Parties

7.1 jelebet shares personal data with third parties only where necessary and only for the specific purposes listed below:

• Payment service providers: GCash (Globe Fintech Innovations), PayMaya Philippines, BPI, BDO, and Metrobank receive payment-related data strictly as necessary to process your transactions.
• Identity verification providers: KYC service providers engaged by jelebet receive identity documents and biometric data solely for the purpose of verifying player identity and age on jelebet's behalf.
• PAGCOR and regulatory authorities: jelebet discloses player data to PAGCOR, AMLC, the NPC, and other competent Philippine government authorities where required by law, court order, or regulatory mandate.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure service providers who process data on jelebet's behalf under binding data processing agreements consistent with the DPA.
• Responsible gaming bodies: Self-exclusion status and related responsible gaming data may be shared with PAGCOR-operated or PAGCOR-mandated responsible gaming registries as required by jelebet's licence conditions.

7.2 All third parties who receive personal data from jelebet are contractually required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

8.Data Security Measures

8.1 jelebet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jelebet's servers;
• Encrypted storage of passwords using industry-standard one-way hashing algorithms (passwords are never stored in plaintext);
• Role-based access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of jelebet's Platform infrastructure;
• Two-Factor Authentication available for all player accounts as an additional account security layer;
• Automated session timeout for inactive logged-in accounts.

8.2 In the event of a personal data breach affecting jelebet players, jelebet will notify the National Privacy Commission and affected Players in accordance with the timelines and procedures required under NPC Circular 16-03 and applicable DPA implementing regulations.

9.Data Retention

9.1 jelebet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following permanent account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years, consistent with Philippine banking and AML regulations.
• Gameplay records: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for a period of two (2) years from the date of the last support interaction.
• Marketing consent records: Retained for the duration of active opt-in consent and for one (1) year following opt-out to demonstrate compliance with consent requirements.

9.2 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with jelebet's data disposal procedures.

10.Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jelebet:

• Right to be Informed: The right to be notified of what personal data jelebet collects and how it is used — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data jelebet holds about you, including information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update certain account details directly via jelebet account settings.
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data where retention is no longer justified — subject to jelebet's legal obligation to retain certain records under PAGCOR and AMLA requirements.
• Right to Object: The right to object to specific personal data processing activities, including profiling for direct marketing purposes. Opting out of marketing communications does not affect your ability to use the jelebet Platform.
• Right to Data Portability: The right to receive personal data you have provided to jelebet in a structured, commonly used, machine-readable format.
• Right to Damages: The right to claim compensation for damages sustained as a direct result of inaccurate, incomplete, outdated, or unlawfully obtained or used personal data, in accordance with DPA Section 16(f).
• Right to File a Complaint: The right to file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe jelebet has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact jelebet's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." jelebet will respond to verified data subject requests within fifteen (15) business days of receipt.

11.Cookies and Tracking Technologies

11.1 jelebet uses cookies and similar tracking technologies to operate the Platform, maintain session authentication, and analyse Platform usage in aggregate. The following types of cookies are used:

• Strictly necessary cookies: Required for core Platform functionality including login session maintenance, security tokens, and load balancing. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Used to remember your Platform preferences, including language and display settings, between sessions.
• Analytics cookies: Used to collect anonymised, aggregate data about how players use the jelebet Platform to improve user experience. No individual player is identified in analytics data.

11.2 jelebet does not use third-party advertising or behavioural tracking cookies that would share your browsing activity with external advertisers.

11.3 You may control cookie settings via your browser preferences. Disabling strictly necessary cookies will affect Platform functionality. Disabling analytics cookies will not affect your ability to play on jelebet.

12.Children and Minors

13.Responsible Gaming Data

13.1 Personal data collected through jelebet's responsible gaming tools — including self-exclusion requests, deposit limit settings, cooling-off activations, and session limit configurations — is processed for the sole purpose of protecting player welfare and meeting PAGCOR responsible gaming obligations.

13.2 Self-exclusion data is treated with the highest level of sensitivity. Where PAGCOR operates or mandates a shared responsible gaming registry, jelebet is obligated to report self-exclusion status to such registry in accordance with its licence conditions. This sharing is a legal obligation and not subject to player objection.

13.3 jelebet's responsible gaming monitoring system may process gameplay data to identify patterns indicative of problem gambling. This processing is conducted for the legitimate purpose of player welfare and PAGCOR compliance. Where such patterns are identified, jelebet may proactively contact the relevant player via their registered mobile number.

14.Cross-Border Data Transfers

14.1 jelebet primarily processes and stores personal data within the Philippines or with service providers operating within ASEAN jurisdictions. Where personal data is transferred outside the Philippines — for example, to cloud infrastructure providers with data centres in other countries — jelebet ensures that such transfers comply with the DPA's cross-border transfer requirements, including appropriate contractual safeguards.

14.2 jelebet does not transfer personal data to countries without adequate data protection laws unless protected by binding contractual obligations consistent with Philippine DPA standards.

15.Amendments to This Policy

15.1 jelebet reserves the right to update this Privacy Policy at any time. Material changes — those affecting your rights, how your data is used, or who it is shared with — will be communicated to registered Players via SMS to the registered mobile number no less than seven (7) calendar days before taking effect.

15.2 The current version of this Policy is always available on the jelebet website. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the jelebet Platform following notification of amendments constitutes acceptance of the revised Policy.

16.Contact and Complaints

For privacy-related inquiries, data subject rights requests, or complaints regarding jelebet's data practices, please contact:

• Data Protection Officer: [email protected] (Subject: "Data Privacy Request")
• Platform: jelebet.vip
• Response Commitment: jelebet will acknowledge receipt of privacy requests within three (3) business days and provide a substantive response within fifteen (15) business days.

If you are unsatisfied with jelebet's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on filing complaints with the NPC is available via the NPC's official government channels.